❓ Frequently Asked Questions

All your questions about 368bd answered here

Deposits, withdrawals, live dealer games, support, and responsible gambling — all your questions about 368bd answered in one place.

Welcome to 368bd. On this page we have brought together the questions our players ask most often. From depositing and withdrawing to live dealer tables, responsible gambling policies, and how to reach our support team — you will find detailed answers to all of these below. If your question isn't covered here, contact us via our 24/7 live chat or email.

All FAQs

Live Dealer Games

368bd live dealer tables offer a range of betting limits — there are low-limit tables for players on a smaller budget as well as high-limit tables for more experienced players. The minimum and maximum bet amounts are clearly shown in each table's lobby, so you can pick the right table for your budget before you start playing.

Live roulette features a spinning wheel and a ball — the number the ball lands on determines the result. You can bet on a specific number, a color (red/black), odd/even, or a range of numbers. At 368bd's live roulette tables, a real dealer spins the wheel in real time, streamed directly to your screen in high-quality video. New players can hover over each betting option in the interface to see a short explanation.

In live dealer games, professional dealers run the game from a specially equipped studio or casino floor. Advanced camera technology streams every card deal, wheel spin, or dice roll directly to your device. You place bets through the on-screen interface and results are automatically settled in your account. It's the closest experience to being in a physical casino.

Teen Patti is a popular South Asian card game where each player is dealt three cards. The goal is to have a stronger hand than the dealer or the other players. Hand rankings from highest to lowest: Trail (three of a kind) > Pure Sequence > Sequence > Color > Pair > High Card. At 368bd's live Teen Patti tables, you can communicate with the dealer in both Bengali and English.

Andar Bahar is a traditional card game from the Indian subcontinent. The dealer places one "middle" card on the table, then alternately deals cards to the "Andar" (inside) and "Bahar" (outside) sides. Players who bet on the side where a card of the same value appears first win the round. The game is very simple and fast-paced — at 368bd's live tables, experienced dealers run each round smoothly.

Responsible Gambling

Online casino and betting is for adults only — 368bd strictly follows a 21+ age policy. Because younger minds are still developing, the risks associated with gambling can affect them far more significantly. We verify age during account registration and may ask for additional identity documents when there is any uncertainty. This rule is in place to protect everyone.

Cooling-off is a temporary break — your account is paused for a set period of time. Self-exclusion is a longer-term measure where, at your own request, your account remains closed for an extended period. For either option, contact the 368bd support team directly — they are available 24/7 and will assist you without asking any questions.

A few warning signs: spending beyond your budget; repeatedly playing to chase losses; feeling restless when you are not playing; hiding your gambling from family or friends; difficulty concentrating on daily tasks. If any of these apply to you, take a break and talk to 368bd support.

Yes, 368bd offers deposit limit-setting as part of responsible gambling. You can choose a daily, weekly, or monthly limit. Once a limit is set it takes effect immediately; however, increasing a limit requires a waiting period — this is intentional so decisions are not made impulsively. Setting a limit is completely free and can be done at any time.

Support Questions

Absolutely — 368bd's support team is active seven days a week, twenty-four hours a day. There is no difference between day and night; support is also available on Eid and other public holidays. Live chat typically gets a fast response. Emails are also replied to as quickly as possible.

Yes, 368bd support is available in both Bengali and English. Our team is fully comfortable assisting in Bengali, keeping Bangladeshi players in mind. Whether you reach out via live chat or email — write in Bengali and you will get a reply in Bengali.

There are two channels: (1) Live chat — after logging in to the site you will find the chat option on screen; this is the fastest way for immediate issues. (2) Email — for complex matters or to send documents, write to [email protected]. There is no phone number or other channel — these two are the official options.

To get a faster resolution, have the following handy: your registered email or username; the approximate time the issue occurred (BST); any transaction or game reference number if available; and a brief description of the problem. If you have screenshots, attach them to your email — they help in understanding the issue.

How to Withdraw

Yes, the withdrawal process at 368bd runs seven days a week, twenty-four hours a day. Whether you submit a request on a Friday night or Saturday morning, funds typically reach your mobile wallet or bank account within 5-30 minutes. There should be no extra delay on public holidays.

To withdraw winnings from a bonus, you need to meet the specified wagering requirement. Example: if you deposit ৳1,000 and receive a ৳1,000 bonus, you would need to place ৳25,000 worth of bets at 25x on the bonus before you can withdraw bonus winnings. Wagering is calculated on the bonus only, not on the deposit. You can track your progress in your account dashboard.

No — for security reasons, 368bd only processes withdrawals to a wallet or bank account registered in the same name used to sign up for the account. Payments to third-party names are not made. This is part of our security policy to prevent money laundering and to protect your own funds.

The minimum withdrawal amount at 368bd is ৳800. This limit applies to all methods — bKash, Nagad, Rocket, Upay, or bank transfer. 368bd does not deduct any fee of its own for withdrawals; however, your mobile wallet or bank may apply their own charges as set out in their terms.

How to Deposit

The minimum deposit at 368bd is ৳500 — and this is the same for all payment methods. Whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer, you can start from ৳500. Starting with a small deposit to get a feel for the platform is a sensible approach.

Log in to your account, go to the "Deposit" option, and select bKash. The system will give you a payment number — use the "Send Money" function in your bKash app to send funds to that number. Keep the transaction ID. After a successful payment, your balance is usually updated within a few minutes. If there is an issue, contact support with the transaction ID.

368bd does not charge any processing fee of its own on deposits. However, mobile banking services such as bKash, Nagad, or Rocket may apply their own "send money" charges. For bank transfers, your bank's standard transfer fee may apply. Please refer to the relevant payment service's terms for details.

In some cases a deposit can take up to 5-10 minutes to be credited due to network delays. Try refreshing the page. If more than 15 minutes have passed and the balance still hasn't appeared, contact live chat or email [email protected] with your bKash/Nagad transaction ID and a screenshot of the payment — it will be resolved quickly.

Deposits via bank transfer are accepted at 368bd. You can transfer from major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, Islami Bank, and Sonali Bank. Up-to-date payment instructions are available on the deposit page. The minimum deposit is ৳500.

Still have questions? We're here to help

368bd's support team is with you in Bengali and English, seven days a week, twenty-four hours a day. Get an immediate response on live chat or write to us in detail by email.

Live Chat

Log in to the site and you will find the chat option on any page. The fastest channel for immediate issues.

Email Support

For complex matters or if you want to send screenshots, write to us at: [email protected] — both Bengali and English are welcome.