368bd's Privacy Policy

Introduction & Scope

368bd ("we", "our", or "platform") operates a secure and reliable online casino and betting platform for users in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This privacy policy explains what information is collected when you use the 368bd website and services, how it is used and stored, and what rights you have.

This policy applies to all services, products, and websites of 368bd. By using 368bd's services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.

Types of Information Collected

368bd may collect the following types of information to improve your service experience:

2.1 Identity Information

• Full name and username
• Date of birth (for age verification)
• National ID or passport number (for identity verification)
• Current address

2.2 Contact Information

• Email address
• Mobile phone number

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.4 User Activity Information

• Game play history and betting details
• Login times and session duration
• Promotion and bonus usage history

2.5 Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system
• Referral URL and browsing activity

How Information Is Collected

368bd collects your information in the following ways:

• Directly provided: Information you provide yourself during account registration, payment processing, or when contacting support.
• Automatic collection: Information collected automatically through cookies, log files, and similar technologies while you use the platform.
• From third parties: Information received from payment service providers or identity verification agencies.

Purpose of Using Information

368bd uses your information only for the following legitimate purposes:

• Creating, managing, and securing your account
• Processing financial transactions including deposits and withdrawals
• Completing age and identity verification (for users aged 21 and above only)
• Improving and personalising the service according to your preferences
• Sending bonuses, promotions, and important notifications (subject to your consent)
• Preventing fraud and ensuring account security
• Identifying risky behaviour under the responsible gaming policy
• Fulfilling legal obligations and resolving disputes
• Providing customer service and support

Sharing Information with Third Parties

368bd does not sell or rent your personal information. Information may be shared with third parties only in the limited circumstances described below:

• Payment service providers: With bKash, Nagad, Rocket, Upay, and related banking partners — solely to complete transactions.
• Identity verification agencies: The minimum information required to complete the KYC (Know Your Customer) process.
• Technology partners: Technology companies that assist in operating and maintaining the platform — they act only on our instructions.
• Legal authorities: To comply with legal obligations or court orders.

None of the above third parties may use your information for their own purposes. 368bd maintains strict confidentiality agreements with them.

Cookies and Tracking Technologies

The 368bd platform uses cookies and similar technologies. Cookies are small data files stored in your browser. They help us improve our service quality and personalise the user experience.

6.1 Types of Cookies

• Essential cookies: Required for login sessions and security — the platform cannot function properly without them.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to understand and improve platform usage — the information collected remains anonymous.

6.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that disabling cookies entirely may cause some platform features to not work properly.

Data Retention & Security

368bd gives your data security the highest priority. We apply industry-standard security measures:

• SSL encryption: Every data transfer is protected by 256-bit SSL encryption.
• Secure servers: Your information is stored on secure and monitored servers.
• Access controls: Only authorised personnel can access the information they need.
• Regular security reviews: Regular audits are conducted to ensure system security.

7.1 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period for purposes of legal compliance, dispute resolution, or fraud prevention. Once the applicable period has ended, the information is securely deleted or anonymised.

Your Rights

As a user of the 368bd platform, you have the following rights:

• Right to access: The right to request information about what data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information held about you.
• Right to erasure: The right to request deletion of your personal information in certain circumstances — although information required to meet legal obligations may not be able to be deleted.
• Right to restrict processing: The right to request that the use of your information be limited in certain circumstances.
• Right to data portability: The right to receive your information in a structured, machine-readable format.
• Right to object: The right to object to the processing of your information for specific purposes, particularly in the case of direct marketing.
• Right to withdraw consent: The right to withdraw consent at any time from any information processing carried out on the basis of consent.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable time.

Protection of Minors

368bd provides services only to users aged 21 and above. We do not intentionally collect information from any minor. Age is verified at the time of account registration.

If we become aware that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed. If a parent or legal guardian believes their underage child has registered on our platform, please notify us at [email protected].

Third-Party Links

The 368bd platform may occasionally contain links to third-party websites or services. This policy applies only to 368bd's own platform. Third-party sites follow their own privacy policies, and 368bd is not responsible for how your information is handled on those sites. It is recommended that you read the privacy policy of any third-party site before visiting it.

Changes to the Policy

368bd may update this privacy policy from time to time. For any significant changes, we will notify you by email or through the platform. The "Last Updated" date shown at the top of the policy always indicates the most recent version.

Continued use of the platform after changes have been made will be considered acceptance of the revised policy terms. We recommend that you review this page regularly and keep yourself informed of the latest policy.

Contact

If you have any questions, comments, or concerns about this privacy policy, please contact our privacy team. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

• Live Chat: Contact us directly through live chat on the platform
• Email: [email protected]